This policy explains what information Ai2Prod collects, how we use it, who we share it with and the choices you have. We wrote it to match how Ai2Prod actually works.
1. Who we are and what this policy covers
Ai2Prod (“Ai2Prod”, “we”, “us”) provides an AI outbound platform for businesses at ai2prod.co. It finds business leads that fit a customer’s ideal customer profile, researches them, drafts personal first emails, sends approved emails from the customer’s own business mailbox, reads and answers replies, follows up, and books meetings on the customer’s calendar.
This policy covers three groups of people:
- Customers and their users: people who create an Ai2Prod account and use the app.
- Prospects: business contacts that our customers find, import, email or receive replies from through Ai2Prod.
- Website visitors: people who visit ai2prod.co or request a demo.
For account, billing and website information, Ai2Prod decides how the information is used. For prospect information and mailbox content, we process it on behalf of the customer who runs the outreach; that customer decides who to contact and what to send, and is responsible for having a lawful basis to do so.
2. Information we collect
From customers
- Account details: your name, email address and password. Passwords are handled by our sign-in provider and stored only in hashed form; we never see them.
- Workspace content: your product information, ideal customer descriptions, lead lists, competitor list, email templates, campaigns, drafts and the edits you make to them, automation settings, time zone and sender name.
- Writing preferences: how you change the drafts we suggest, used to learn your writing style for your account only.
- Billing details: your plan, payment status and billing periods. Card and bank details are entered with our payment provider, Razorpay, and are not stored by Ai2Prod.
From connected mailboxes and calendars
When you connect a Google Workspace or Microsoft 365 mailbox, the connection is made through our email provider, Nylas, with your permission. We store the mailbox address and a reference to that permission, not your mailbox password. With it, Ai2Prod:
- sends the emails you approve (or that you have told it to send automatically);
- reads only the email threads that Ai2Prod started, to find replies to them, and stores those replies;
- when you open a saved contact, looks up your most recent message with that contact;
- checks your calendar’s free and busy times, and creates or updates the meetings it books for you.
Ai2Prod does not read, list or store the rest of your mailbox.
About prospects
- Contact details: name, job title, department, seniority, company, work email address and LinkedIn profile address, from our lead data providers, from files you import, or entered by you.
- Company information: company name, website, industry, size, country and a description.
- Public research: what a company says about itself on its public website, and recent public activity such as posts, articles, talks and company news found through web search. We never log into or browse LinkedIn; only what a search engine shows publicly is used.
- Fit assessment: a score and the reasons a prospect does or doesn’t match the customer’s ideal customer profile.
- Correspondence: the emails sent to a prospect through Ai2Prod, their replies, how each reply was classified (for example interested or asked to stop), and any meeting booked.
- Opt-outs: the email addresses of people who unsubscribed or asked not to be contacted.
From website visitors
- Demo requests: the email address, name, company and message you submit, and the page you sent it from.
- Technical data: our hosting providers keep standard server logs (such as IP address, browser and time of request) to run and secure the service.
3. How we use information
- To provide the service: search for leads, research and score them, draft and send emails, sync and classify replies, suggest answers and follow-ups, and book meetings.
- To enforce plan limits, such as monthly lead allowances and the contact limit, and to take payments.
- To honour opt-outs: anyone who unsubscribes or asks not to be contacted is never emailed again by that customer’s account.
- To prevent the same person being emailed twice by mistake, and to keep competitors out of your outreach.
- To keep the service secure, investigate problems and respond to support requests and demo requests.
- To meet legal, tax and accounting obligations.
4. How we use AI
Ai2Prod uses large language models through the OpenAI API to turn an ideal customer description into search filters, summarise research, score fit, write and fact-check drafts, classify replies, suggest replies and learn your writing preferences. The relevant information (for example your product information and a prospect’s research) is sent to OpenAI for each task. Under OpenAI’s API terms, data sent through its API is not used to train its models by default.
Drafts are checked against the facts we hold before they are offered, so they don’t make claims about a prospect that our research doesn’t support. Sending without review is off by default for both first emails and replies; until you turn it on, nothing is sent without your approval. When the AI is not confident about a reply, it is left for you to decide.
6. Where information is processed
Our main database is in India and our backend runs in Singapore; some providers above process information in the United States and other countries. Where information moves between countries, we rely on our providers’ contractual and security commitments to protect it.
7. How long we keep information
- Workspace information is kept while your account is active.
- If you cancel, you keep access until the end of the period you paid for. Your data is then kept for 90 days in case you renew, and afterwards your leads, contacts, lists, campaigns, drafts, emails, replies, meetings, mailbox connections and settings are deleted.
- You can ask for it to be deleted sooner, from the Billing page or by emailing moasjad@ai2prod.co. It is then deleted when your plan ends, or straight away if it already has, and always within 30 days of your plan ending.
- We keep the following after that deletion:
- your opt-out list and unsubscribe links, so people who opted out are never emailed again and their links keep working;
- billing records, for accounting and tax;
- research about companies’ public websites, which belongs to no single account.
Public research about individual people (such as their posts, articles and talks) is deleted 180 days after it was gathered, whichever account it was gathered for.
You can archive contacts whose outreach is finished; their history is kept with your account.
8. If you received an email sent with Ai2Prod
Emails are sent by our customers from their own mailboxes; the sender decided to contact you. Most emails include a one-click unsubscribe option in your email app. If you use it, or reply asking not to be contacted, that sender’s account will not email you again.
To ask what information we hold about you, or to have it corrected or deleted, email moasjad@ai2prod.co. We will act on it, involving the customer who contacted you where needed.
9. Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict how it is used, and to withdraw consent. Customers can change most information in the app, disconnect a mailbox at any time, and turn automatic sending off.
To use any of these rights, email moasjad@ai2prod.co. We may need to confirm your identity first. You may also complain to your local data protection authority.
10. Security
Information is encrypted in transit, and our database and its backups are encrypted at rest by our database provider. The tokens that give Ai2Prod access to connected mailboxes are also encrypted by Ai2Prod before they are stored. Each customer’s data is kept separate from other customers’, and database access is restricted. Mailbox access goes through Nylas’s authorised connection rather than stored passwords, and you can revoke it at any time. No system is perfectly secure; if a breach affects your information, we will tell you as the law requires.
12. Children
Ai2Prod is a business service and is not meant for anyone under 18. We do not knowingly collect information from children.
13. Changes to this policy
We will update this policy when how we handle information changes, and change the date at the top. If a change is significant, we will tell customers by email or in the app before it takes effect.
14. Contact
Questions about this policy or your information: moasjad@ai2prod.co. See also our Terms of Service.