Terms of Service

1. The agreement

These terms are an agreement between you and Ai2Prod (“Ai2Prod”, “we”, “us”) for the use of ai2prod.co and the Ai2Prod app (the “Service”). By creating an account or using the Service, you agree to them. If you use the Service for a company, you confirm that you may accept these terms for it, and “you” means that company.

The Service is for business use. You must be at least 18. Our Privacy Policy explains how we handle information and forms part of these terms.

2. What Ai2Prod does

From a description of your ideal customer and your product, Ai2Prod:

• finds business leads from third-party data providers, researches them from public sources, and scores how well each one fits;
• lets you import your own leads from a file or add them by hand;
• drafts a personal first email to each lead, which you review, edit and approve;
• sends approved emails from your own connected business mailbox;
• reads replies to those emails, classifies them, and suggests answers;
• suggests follow-ups to emails that get no reply within 7 days, at most 3 per thread;
• books meetings on your connected calendar when a prospect agrees to a time;
• sends to you for decision any reply it isn’t confident about.

We may improve, change or remove features over time. We will tell you before removing something you rely on.

3. Your account

• Keep your sign-in details secure. You are responsible for what happens in your account.
• Give accurate information, including your name, which is used to sign the emails sent for you.
• Tell us promptly at moasjad@ai2prod.co if you think your account has been used without permission.
• Access may be by invitation while Ai2Prod is in its early stage.

4. Connected mailboxes and calendars

You may connect business mailboxes on your own company domain hosted on Google Workspace or Microsoft 365, with their calendars. Personal addresses such as Gmail, Outlook.com, Hotmail, Yahoo or iCloud cannot be connected. You must be allowed to use any mailbox you connect.

Mailboxes are connected through our provider, Nylas. Their use is also subject to the terms of Google or Microsoft and your own organisation’s policies. You can disconnect a mailbox at any time. Ai2Prod only reads the threads it started and the messages described in our Privacy Policy.

5. Sending email responsibly

Emails sent through Ai2Prod are sent by you, from your mailbox, under your name. You decide who to contact and what to send, and you are responsible for following the laws that apply to your outreach. These include anti-spam and data protection laws such as the CAN-SPAM Act, the GDPR and UK GDPR, PECR, CASL and India’s Digital Personal Data Protection Act, wherever they apply to you or the people you contact. In particular, you agree to:

• contact only business contacts for purposes relevant to their role, and have a lawful basis to do so;
• identify yourself and your company honestly, and never use misleading subject lines or content;
• honour every opt-out. Ai2Prod adds unsubscribe links where it can and stops emailing anyone who unsubscribes or asks not to be contacted, and you must not work around this;
• keep to your email provider’s sending limits and policies;
• not use Ai2Prod for consumers’ personal addresses, purchased lists you may not lawfully use, or any message that is unlawful, deceptive, harassing or harmful.

6. AI-written content and automation

Drafts, suggested replies, follow-ups, fit scores and research summaries are produced with AI. We check drafts against the facts we hold, but AI can still be wrong or incomplete. Review content before you approve it; you are responsible for what is sent from your mailbox.

Automatic sending is off by default. If you turn on automatic sending of first emails or automatic replies, Ai2Prod sends the messages it is confident about without asking you first, including follow-ups and meeting bookings, and you accept responsibility for them as if you had approved each one. You can turn automation off at any time.

7. Lead data

• Leads found by Ai2Prod come from third-party data providers and public sources. We do not guarantee that they are complete, current or accurate, or that an email address will be delivered.
• Use lead data only for your own business outreach through the Service. Do not resell, publish or share it in bulk.
• Ai2Prod never logs into LinkedIn or collects data from it directly; LinkedIn addresses come from our data providers, search results, or the leads you import.

8. Plans, limits and billing

• The plan, its price and its limits are shown on our pricing page or agreed with you in writing, including any discounted pilot price.
• The plan includes up to 200 fit leads found by Ai2Prod each month, up to 800 imported contacts, and up to 1,000 active contacts in all. Leads Ai2Prod finds that don’t fit are kept in a separate list and don’t count toward the 200.
• Unused fit leads carry over to the next month only, provided you renew within 30 days of your plan ending; carried-over leads are used first.
• Plans are paid monthly in advance, through Razorpay or as otherwise agreed in writing. Prices exclude taxes, which are added where required.
• Except where the law requires otherwise, payments are not refundable, including for unused leads or a partly used month.
• We may change prices with at least 30 days’ notice; a new price applies from your next billing period.

Third-party credits, such as data provider credits used to find leads, are covered by your plan; you are never billed for them separately.

9. Things you must not do

• Break the law, or anyone’s rights, through the Service.
• Send spam, phishing, malware or deceptive content.
• Collect or process sensitive personal information (such as health, religion or political opinions) about the people you contact.
• Try to get around plan limits, opt-outs, competitor exclusions or safety checks.
• Copy, scrape, reverse engineer or resell the Service, or access it by automated means other than the features we provide.
• Interfere with the Service’s security or performance, or other customers’ use of it.

10. Your content and ours

You own the content you put into Ai2Prod and the emails sent for you. You give us permission to store, process and transmit that content only as needed to provide and support the Service. We process personal information for you as described in our Privacy Policy.

Ai2Prod, its software, design and brand belong to us. These terms don’t give you any rights to them beyond using the Service. If you send us feedback, we may use it without obligation to you.

11. Cancelling and termination

You can cancel at any time. You keep access until the end of the period you’ve paid for. After that, your leads, campaigns and conversations can’t be opened or changed until you renew. Your data is kept for 90 days in case you return, and is then deleted as described in our Privacy Policy. If you would rather not wait, ask us to delete it (on the Billing page or by email) and we will delete it within 30 days of your plan ending. Your opt-out list and billing records are kept.

We may suspend or close an account that breaks these terms, puts others at risk, or doesn’t pay. Where we reasonably can, we will warn you first and give you a chance to fix the problem.

12. Third-party services

The Service relies on providers such as Google, Microsoft, Nylas, OpenAI, our lead data providers and our payment provider. Their services may change or become unavailable, which can affect features of Ai2Prod. We are not responsible for third-party services, and your use of them may also be subject to their terms.

13. Disclaimers

We work to keep Ai2Prod reliable and accurate, but the Service is provided “as is” and “as available”. To the extent the law allows, we make no promise that it will be uninterrupted or error-free, that emails will be delivered or answered, or that you will get a particular number of replies, meetings or sales.

14. Limitation of liability

To the extent the law allows, Ai2Prod is not liable for indirect or consequential losses, or for lost profits, revenue, data or goodwill. Our total liability for all claims relating to the Service is limited to the amount you paid us in the 3 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

15. Your responsibility for claims

If a claim is made against Ai2Prod because of the emails you send, the content you provide, or your breach of these terms or the law, you agree to cover our reasonable costs and losses from it.

16. Governing law

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute. Before going to court, we each agree to try to resolve the matter informally by contacting the other.

17. Changes to these terms

We may update these terms. We will change the date at the top and, for significant changes, tell customers by email or in the app at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated terms.

18. Contact

Questions about these terms: moasjad@ai2prod.co.